Common Price Issues
Prices Show as $0 or N/A
This usually means the ticker symbol was not recognized by any data provider. Check that:
- The symbol is spelled correctly
- International stocks include the exchange suffix (e.g.,
.Lfor London) - Crypto symbols use the
-USDformat (e.g.,BTC-USD)
Prices Are Stale or Delayed
Market data may be delayed up to 15-20 minutes depending on the data provider. During weekends and market holidays, prices reflect the last trading session's close.
Market State Shows "Closed"
This is normal outside of regular trading hours. US markets are open Monday through Friday, 9:30 AM to 4:00 PM Eastern Time. Pre-market and after-hours data may be available depending on your data provider.
FX Conversion Issues
If a multi-currency portfolio shows unexpected values, the FX rate may have failed to load. Check the FX rates section in the portfolio detail view. The app automatically retries failed FX lookups on the next refresh.
Forcing a Refresh
Reloading the page re-reads prices, but a quote is cached for up to five minutes, so a reload inside that window returns the same price rather than a new one. This matches the note on the landing page.